Great customer service, but item quality lacking
Our first Deni went dead after one use. Deni customer service (Keystone Manufacturing) was outstanding though. Since it was a large heavy item, all they required was for the power cord to be cut off and mailed back to them, at which point they sent out a brand new pressure cooker. Unfortunately, the 2nd one arrived with the plastic base pretty much shattered, although there was no damage evident on the box. No problem! Customer service sent another replacement out immediately with no questions. Unfortunately (again), the new unit died after only 2 or 3 uses (at least it lasted longer than the 1st one!). So while their customer service seems great, this particular pressure cooker seems to die pretty easily (at least at higher altitude of the Rocky Mountain region). The only reason I'm giving it 2 stars is due to the customer service.
With through 4 of these!
I purchased the deni 9780 8 quart pressure cooker and all 4 were lemons. I like the looks and the features of the pressure cooker but they would only work 1 or 2 times and then it would die. This has got to be the worse pressure cooker on the market. Finally i told the deni rep to give me my money back that i think after 4 times that i should have got a good one. Dont waste your money on this lemon.
I like it
I like it. I am new to pressure cooking and have had some perfect outcomes. A few things not quite as good, but think my inexperience was more at fault. I have had great customer service when I called with questions. I needed the larger size for my bigger family and I would definitely buy it again. Have had 2 times when the lid did not seem to seat quite right and steam was escaping. I had to drop the pressure and restart the process. Would like the lid on perfect every time on the first try. There is now way to know it will leak until it leaks but again has happened only twice with many uses.
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